vh555's Terms & Conditions
Please read all the terms carefully before you start using this platform — they define your rights and responsibilities.
Table of Contents
1 General Terms
These Terms and Conditions ("Terms") form a legal agreement between the vh555 platform and the user. By using the vh555 website, app, or any of its services, you are considered to have read, understood, and agreed to these Terms.
These Terms have been prepared in English for users in Bangladesh so they are easy to understand. In case of any confusion, this English version shall be considered final.
vh555 reserves the right to change these Terms at any time. Continuing to use the platform after updated Terms are published means you have accepted the changes.
2 Eligibility & Registration
2.1 Age and Eligibility Requirements
To open an account and use services on the vh555 platform, you must meet the following conditions:
- You must be at least 21 years of age.
- You must provide accurate and truthful personal information.
- A person may register only one account.
- You may not open an account on behalf of another person or organization.
2.2 Registration Process
During registration you must provide your correct name, phone number, email address, and date of birth. vh555 reserves the right to cancel any account registered with false information.
3 Account Management
3.1 Account Security
It is your responsibility to keep your account password and login details completely confidential. Any unauthorized use of your account must be reported to the vh555 support team immediately. The user is solely responsible for any losses arising from third-party use of their account.
3.2 One Account Policy
Each person may use only one account. Creating multiple accounts or using another person's account is strictly prohibited and may result in account cancellation.
3.3 Updating Account Information
If any of your details change (such as your phone number or email), update them on the platform immediately or inform the support team. vh555 will not be responsible for any issues caused by outdated or incorrect information.
4 Deposits & Withdrawals
4.1 Deposit Rules
The following payment methods can be used to deposit funds at vh555: bKash, Nagad, Rocket, Upay, and bank transfer (including Dutch-Bangla Bank, BRAC Bank, Islami Bank, and other major commercial banks).
- Minimum deposit amount: ৳100 (per method).
- Deposited funds will be credited to your account after verification.
- You must use the correct reference number when making a deposit.
- You must only use a payment method registered in your own name.
4.2 Withdrawal Rules
The following conditions must be met to make a withdrawal:
- Minimum withdrawal amount: ৳500.
- Withdrawal requests are generally processed within 30 minutes to 3 hours.
- The withdrawal amount will be returned to the method registered under your account name.
- Withdrawals may be restricted until any active bonus wagering requirements are fulfilled.
4.3 Transaction Verification
For security purposes, vh555 may request additional documentation to verify any transaction. Suspicious transactions may be suspended or cancelled in accordance with anti-money laundering policy.
5 Bonuses & Promotions
5.1 Welcome Bonus
On your first deposit at vh555, you will receive a 150% welcome bonus of up to ৳10,000. For example:
- Deposit ৳1,000 and receive a ৳1,500 bonus → total balance ৳2,500.
- Deposit ৳14,000 or more and receive the maximum ৳10,000 bonus → total balance ৳24,000.
5.2 Wagering Requirements
Winnings from a bonus must meet the wagering requirements before they can be withdrawn. Wagering is calculated on the bonus amount only, not on the combined total of deposit and bonus.
5.3 Bonus Rules
- Each bonus offer may be used only once.
- Claiming bonuses using multiple accounts is prohibited.
- Bonuses are not transferable as cash.
- vh555 reserves the right to change or cancel any bonus offer.
- Claiming a bonus through fraudulent activity will result in account cancellation.
5.4 VIP Cashback Program
vh555 runs a four-tier VIP program. Weekly cashback is up to 0.2% at the Bronze tier, up to 0.4% at the Silver tier, up to 0.6% at the Gold tier, and up to 0.8% at the Platinum tier. Tier changes depend on your play history and your relationship with the platform.
6 Gaming Rules
6.1 Fair Play Policy
vh555 is committed to ensuring fair and transparent outcomes in all games. A Random Number Generator (RNG) is used in all games to ensure impartiality. If evidence of manipulation or misconduct in any game result is found, the account will be cancelled.
6.2 Software Errors
If a software error or technical malfunction results in an abnormal win, that transaction will be considered void. In such situations, vh555 will attempt to refund the deposited amount but will not be held responsible for the erroneous outcome.
6.3 Sportsbook Betting
For sports betting, the market rules will be displayed before each bet is placed. vh555 reserves the right to suspend or cancel any market, particularly in the event of unexpected changes to an event.
6.4 Connection Issues
If your internet connection is lost during a game, the game result will be saved on the server. The result will be visible once the connection is restored. vh555 is not responsible for any loss caused by connection issues.
7 Prohibited Activities
The following activities are strictly prohibited on the vh555 platform:
- Creating multiple accounts to claim bonus benefits.
- Playing games using automated bots or software.
- Attempting to manipulate game outcomes by colluding with other users (collusion).
- Claiming bonuses or promotions through fraudulent means.
- Using the platform for money laundering or illegal financial transactions.
- Using an account on behalf of a minor.
- Intentionally exploiting any error or vulnerability in the platform.
- Registering with false or misleading information.
8 Privacy & Data
Protecting your personal information is one of vh555's top priorities. We use SSL encryption technology to keep all your personal and financial information secure.
Detailed policies on how we collect, store, and use your data can be found on our Privacy Policy page.
8.1 Purposes of Data Use
- Account verification and identity confirmation.
- Transaction processing and security assurance.
- Providing customer support.
- Fulfilling legal and regulatory obligations.
- Improving the quality of the platform.
Your information will not be shared with any third party for commercial purposes.
9 Intellectual Property
All content on the vh555 platform — including logos, designs, graphics, text, software, and all other elements — is the intellectual property of vh555. Using, reproducing, distributing, or modifying any of it in any way without prior permission is prohibited.
You may view the platform's content only for personal and non-commercial purposes.
10 Limitation of Liability
vh555 will not be held liable in the following situations:
- Losses caused by the user's internet connection being disrupted.
- Transaction delays caused by technical issues with a third-party payment provider.
- The account password or login details falling into the hands of a third party due to the user's own negligence.
- Financial losses resulting from the user's own decisions.
- Unexpected technical outages or force majeure situations.
11 Account Closure
11.1 Voluntary Closure
You may request to close your account at any time. Before closing your account, please contact the support team regarding withdrawal of any remaining balance and fulfillment of active bonus wagering requirements.
11.2 Closure by the Platform
vh555 may suspend or cancel your account for the following reasons:
- Any violation of these terms and conditions.
- Fraud or fraudulent activity.
- Registration with false information.
- Violation of anti-money laundering policy.
- Operating multiple accounts.
11.3 Responsible Gaming Self-Exclusion
As part of responsible gaming, you may request a temporary or long-term self-exclusion on your own. Please read our Responsible Gaming page for more details.
12 Terms Changes & Contact
vh555 reserves the right to change, amend, or update these terms and conditions at any time. A notice will be provided on the platform for important changes. Continued use of the platform after the updated terms are published will be considered your acceptance of the changes.
If you have any questions or complaints about these terms and conditions, please use our 24/7 live chat support or email us at [email protected]. Our support team is ready to respond in both Bengali and English.
Even if any clause of these terms and conditions is found to be legally unenforceable, the remaining clauses will remain in effect. This agreement reflects the complete understanding between both parties and supersedes all prior oral or written agreements.